The villa we rented was wonderful, very confortable and make you feel at home. Villa Retreats offers a very rapid and efficient service. We felt secure and everything was perfect to find and arrive at the villa. I strongly recommend Villa Retreats.
To avoid any disappointment and to obtain your choice of property Villa Retreats recommend you book as early as possible.
At Villa Retreats, we feel it is absolutely essential that our customers must be
given the opportunity of reserving their villa retreat property as soon as possible.
For this reason and to avoid disappointment, Villa Retreats now offer you this exclusive
chance to reserve your dream holiday in advance. Click here
to complete the Online Enquiry Submission Form .For advanced registrations we collect a £100 registration fee which will be deducted from the balance when your villa is confirmed or refunded if your villa is not available. All advanced registrations are subject to the owners own holiday dates and price increases.
To down load these documents simply click here and
print. These forms then need to be completed and returned to Villa Retreats by post, by email to [email protected], or by fax to 01625 581 116.
We recommend that when booking your flights you ensure that you are using fully licensed operators that are ATOL protected. We would also ask you to bear in mind that check-in times at most villas is 16.00 and check-out is at 10.00.
In conjunction with Wildfoot Travel we offer all the pre-departure services
you require at most UK airports such as Airport VIP Lounges, UK Airport Hotels
including parking and Airport Parking, all at preferential prices.
Call 01625 586586 (for dialling from outside the UK call 00 44 1625 586 586).
There are various options and offers on golf depending on where and when you wish
to play. For help with prices and with tee-times please call us FREE PHONE on 0800
988 5586 (for dialling from outside the UK call 00 44 1625 586 586) where we will
be happy to make tee time reservations for you for a small handling charge.
We recommend Algarve Golf Hire in Almancil for golf club and 'Powakaddy' hire service
across the Algarve. In most cases delivery and collection are free of charge. The
quality is good and prices are reasonable with at least a 10% discount to Villa
Retreats clients plus it saves you taking your own clubs away with you. Algarve
Golf Hire can be contacted direct on 00 351 934 573609 or email: [email protected]
Standard arrival days vary depending on location. It's best to check online or call
our specialists for assistance at the start of your enquiry. We will try to help
you in varying arrival dates where possible especially in the off-peak and mid seasons.
It's worth checking!
Our carefully chosen villas and apartments are hand picked with you in mind. The
nature of a villa holiday makes it particularly suitable for special occasions.
Should you have any specific requests - champagne, flowers, birthday cake etc.,
please discuss them with us when making your reservation.
Any special arrangements must be requested at least 7 days prior to arrival in resort.
Villa Retreats will supply easy-to-read directions and where appropriate, a map
approximately three weeks prior to arrival at your chosen property. Information
guides giving local advice are also included if available. These are specially provided
by Villa Retreats (subject to availability).
Some villas provide a welcome pack on arrival which will include the basic 'start up' supply of items such as tea, coffee, milk, sugar, bread, snacks, water, juice and wine (contents may vary according to location). If you have any specific requirements, please let us know in advance and we will try to arrange for these items to be pre-purchased for you. If Villa Retreats make special discounted offers at any stage during the season, food packs will not normally be included in the booking unless paid for separately.
Our villas are well equipped with many items such as kettles, toasters, microwaves, coffee makers, irons and ironing boards, washing machines etc. We also encourage our owners/management companies to include DVD's and CD players or a docking station where possible. Please check at the time of making your reservation.
The owners and management companies of our villas and apartments have incorporated
fixtures, furnishings and equipment to their individual tastes; however please note
that standards may vary. We try to describe in our brochure and on the website the
standard and style of each property, together with its unique charm and character.
Should you need particular information or have specific requests regarding your
accommodation please advise us at the time of booking.
Cots, high-chairs, rollaway beds, etc. are supplied on a request basis and supplementary charges will apply. These vary according to each villa and will be advised at the time of booking. Requests must be made on your booking form or thereafter in writing. We will do all possible to confirm such requests but provision is not guaranteed, especially in high season or when requests are made close to departure date. You must provide your own cot linen and satisfy yourself on arrival that cots are suitable for your needs - Villa Retreats or its agents cannot be held responsible or liable for any mishap caused through use of such items. If in doubt, you are recommended to bring your own travel cot.
All our villas offer a pre-cleaning and post-cleaning service which is included in the price of the villa rental. Some villas may offer a specific number of hours per week and these are shown in the villa details on our website. Where extra maid service is offered or requested it is important that customers are aware that the maid’s main purpose is to ‘light clean’ the villa and not to tidy up after guests. The maids are discreet and professional and we ask that you treat them with respect. It is also necessary to point out that whilst we will endeavour to accommodate customer requests for the timing of the maid services these cannot be guaranteed particularly during the high season.
Our owners or management companies provide towels for use within the villa, however, you are asked to supply your own pool and beach towels.
We work in very close partnership with our property management companies. Their
responsibility in resort is to manage the property in which you are staying efficiently
and effectively ensuring your stay is relaxing and without problems. Depending on
the management company policy you may receive a courtesy visit a day or two after
your arrival. In many cases the property management company will not visit, not
wishing to disturb you unless you need their urgent attention. Villa Retreats are not a mass-market travel organisation and we strongly feel that our clients should enjoy peace, tranquillityand independence whilst on holiday. We are confident that our partner management companies will offer all the assistance you may need so for this reason we do not have 'resort reps'
Your (and your party's) health and safety whilst you are on holiday is a priority. We work very hard with our owners and management companies to ensure that a high level of safety is always maintained. It is important to remember however, that many of our villas are buildings of character, and whilst they meet all local safety requirements, these may differ from those we enjoy in the UK. We ask you to familiarise yourself with the property on arrival, particularly when travelling with children and infants. Please raise any concerns you may have with our local management company in resort.
As in all countries which enjoy warm sunny climates, you may at certain times of
the year experience problems with insects particularly with ants and mosquitoes.
Ants - It is advisable that food or crumbs are not left out either in kitchens or
on terraces/balconies as this attracts ants and/or other unwanted insects. In some
rural areas, you are expected to "drop off" your own rubbish at dustbins usually
situated close by. Please ensure rubbish is disposed of quickly without causing
any build up which may attract insects. Mosquitoes are also prevalent at certain
times of the year and you may need to take suitable precautions especially in the
evenings and during the night.
Our specialist team is available Monday to Friday 9am to 5.30pm for reservations. At the weekend, we regularly check emails and messages, and we will respond to ALL enquiries as soon as we possibly can.For weekend emergencies only our main reservation number is available but you will be directed to our emergency contact.
Villa Retreats Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, all passengers booking with Villa Retreats Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. See links below for further information.
In order to process your booking and to ensure that your travel arrangements run
smoothly and meet your requirements we need to use the information you provide such
as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place
to protect your information. We must pass the information on to the relevant suppliers
of your travel arrangements such as your tour operator, airlines, hotels, transport
companies etc. The information may also be provided to security or credit checking
companies, public authorities such as customs/immigration if required by them, or
as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls
on data protection in your destination may not be as strong as the legal requirements
in this country. We will not however, pass any information onto any person not responsible
for part of your travel arrangements. This applies to any sensitive information
that you give to us such as details of any disabilities, or dietary/religious requirements.
(If we cannot pass this information to the relevant suppliers, whether in the EEA
or not, we cannot provide your booking. In making this booking, you consent to this
information being passed on to the relevant persons.)
Usually your tour operator or other principal will pass this information onto their
suppliers once we have provided it to them. The tour operator or other principal’s
use of your information is subject to their policy, both in respect of your booking
and any future marketing, and is their responsibility. Please ask either us or them
for a copy of this if you would like to see it.
Your data controller is: Tina Moorcroft - Administration Manager
You are entitled to a copy of your information held by us. If you would like to
see this please ask us. [We may make a small charge for providing this to you]
Villa Retreats act as agents only for owners of individual villas or their appointed management companies.
Prices shown on our website are in £ sterling are correct at the time of being entered (although still subject to errors & omissions) and are subject to surcharge only as a result of government action, such as the imposition of VAT or other taxes. The right is reserved to revise prices at any time and these will become effective immediately for all bookings taken after the website is updated. No price increases will apply once full payment has been received. Prices are normally based on weekly durations and are calculated from your arrival date. When the duration of your stay crosses into another season, your price will be calculated on a pro-rata basis.
Booking Form agreeing to the Villa Retreats terms and conditions must be completed and signed by the first named person on behalf of all those named. This should be returned with the full deposit of 30% payable. Your booking will be confirmed on receipt of your deposit. *Please note a higher deposit may be required depending on specific property. Please request information at time of booking.
Your Loss or Damage Deposit is a compulsory component of your holiday to protect the owners and/or management companies of villas/apartments against loss and/or damage pertaining to fixtures, fittings and possessions. The key deposit is due two weeks prior to your arrival at the villa and is payable by cheque or by credit card or by bank transfer for £1000 or as specified depending on the individual property. Villa/apartment inventories should be checked on arrival and any necessary deductions from deposits agreed with the local manager. The owner/management company will release key deposits within a week of you returning home, subject to there being no outstanding claim.
Your Balance of payments is due 12 weeks prior to commencement of rental. Unless previously agreed, non-payment by this time may result in cancellation and loss of deposit. Directions to your rental property will normally be despatched 2 weeks before departure. Accommodation is reserved exclusively for those persons named on the confirmation/invoice. No other persons are permitted to stay in the villa/apartment without the written permission of Villa Retreats and the receipt of appropriate payments. Over occupancy can result in penalty charges and may be in contravention of local legislation.
Rental Duration prices in this programme are based on a 7 night stay unless otherwise stated. Other durations will be considered subject to availability and season. Start days for rentals vary from location to location - please check at time of reservation/enquiry.
Arrival at your Accommodation - the villa/apartment will normally be available after 16:00 on the day of arrival and, to ensure the accommodation can be prepared for new guests, must be vacated no later than 10:00 on the day of departure. All possible will be done to assist with arrival/departure arrangements outside these times but, since the convenience of all our customers is our concern, we reserve the right to impose supplementary charges if the property is not vacated by the time stated.
Amendments to bookings, e.g., name or date changes, additional persons, etc. after written confirmation has been issued, are subject to an amendment fee of £30, plus any difference in seasonal cost if the arrival date has been changed.
Cancellations - your booking is subject to the following scale of cancellation charges:
Cancellation must be confirmed in writing and signed by the person who signed the booking form. Should the full period of rental which has been paid for not be utilised due to late arrival or early departure, we regret no refund is possible. *Please note charges may differ depending on specific property. Please request information at time of booking.
Passports/ Visas - Villa Retreats or its associated companies cannot accept responsibility for failure to carry valid passports, visas, licences or other necessary documentation.
Force Majeure - except where expressly stated in these booking conditions Villa Retreats cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to force majeure. In these booking conditions force majeure means any event which we, or the supplier of the service(s) in question could not, even with all due care and attention, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building/roadworks, unavoidable technical problems with transport and all similar circumstances beyond our control. Whilst we do not exclude or limit our liability for loss or damage sustained by clients as a result of negligence by our employees or agents, this cannot extend to actions/omissions by the property owner over whom we have no direct control. Nevertheless, we will offer all reasonable assistance in the settlement of any dispute which may arise.
Complaints - whilst we endeavour to make sure that you enjoy your holiday, sometimes things go wrong. If you have a problem or query during your holiday, please bring it to the attention of our local management company immediately so that they have an opportunity to put it right at the time. If no local management company is available in that area, please contact our UK office direct. If your complaint cannot be completely resolved locally, you must inform our management company and follow this up within 28 days of your return home by writing to our UK office. If you fail to follow this procedure, we cannot accept responsibility for any claim, as we will have been deprived of the opportunity to investigate and rectify the problem.
Website Accuracy - we take great care to ensure the accuracy of information included on our website, however, there may be times when facilities, which are not under our direct control, may not be available. We will endeavour to inform you of any such changes in advance, although these will not in themselves entitle you to cancel your reservation without penalty. Villa Retreats acts as agent for the owners or management companies of the villas/apartments featured on this website and whilst we lay down our own minimum standards of furnishing, decoration and maintenance, we cannot guarantee that any particular feature will be available.
Photographs are intended to give an overall impression of individual villas or resorts. The company does not accept any responsibility for items of furniture, etc. which appear in photographs but may have been changed or removed, nor for any changes to aspects or views since photographs were taken or descriptions compiled.
Our Commitment to You - we plan our holiday portfolio months in advance and occasionally properties are withdrawn by owners or other circumstances make them unavailable/unsuitable for rental. Fortunately this is a very rare occurrence but we will advise you as soon as possible and always endeavour to offer an alternative property of an equal or higher standard if we are forced to make changes to your holiday plans due to circumstances outside our control.
Building work and resulting disturbance from sites close to any properties featured in our programme may occur at any time during the year. Some resorts are continuing their development and local works may be taking place or may be planned. Where we are aware in advance that such works are likely to occur during your holiday and may in our opinion significantly affect your enjoyment, we will advise you. We will endeavour to offer you alternative villa accommodation (with you paying or receiving a refund in respect of any price difference) or if we are unable to offer you similar accommodation, we will refund all monies paid for your villa/apartment (excluding any amendment charges or any ancillary costs such as flights or car-hire). Villa Retreats has no control over building work and, due to its often intermittent nature, is not always aware when it may commence. Should building work commence during your stay, we regret we cannot accept any responsibility or liability, however, you should contact our management company in resort, who will endeavour to find alternative accommodation.
Swimming Pools - most villas enjoy private swimming pools. Please take great care by the pool area, especially if under the influence of alcohol, as accidents may occur. We recommend that you do not dive into the swimming pool or use while under the influence of alcohol. Children must be supervised in the swimming pool and surrounding areas at all times. Pool heating, (where available) must be requested at time of booking: this will be subject to an additional charge payable locally to our management company. Failure to pay in resort will result in a deduction from your key deposit.
Data Protection we will keep all personal information concerning you up to date and use this to supply services to you. The personal information will not be disclosed to a third party apart from our own associated companies without your express authority save where disclosure is reasonably required for business purposes - for example to any courier company used to deliver your travel documents. We will not sell trade or rent your personal information to others.
After you have made your villa reservation with our sales consultant, please print off our Booking Form and return to us with your deposit. For residents of the 'Eurozone', payment may be made in Euros and your consultant will confirm the correct amount at the time of booking. You should also print off our Booking Conditions and ensure that you have read and understood them.
Please send these documents to: Administration Department, Villa Retreats Ltd, 133 Gravel Lane, Wilmslow, Cheshire, SK9 6EG, UK.